Order emails and notifications
Which emails your buyers and your team get, and how to switch order emails on or off.
Open Email notificationsOn this page
Marketsy emails your buyers their order and tells your team about each new one. You choose what goes out on the Email notifications page.
In your admin, go to Settings → Order emails to customers and click Edit.
Emails to customers
Order emails is on for every new store. While it's on, buyers get these emails in your store's name:
| When it goes | |
|---|---|
| The order, with a link to their order page | Right after they pay |
| Their licence keys, with the order link | Right after they pay, for products with keys |
| Keys ready | When you add keys an order was waiting for |
| On its way, with tracking | When you mark an order shipped with the email box ticked |
Order emails also powers Email me my order link on the buyer's order page.
Marketsy doesn't email buyers about refunds. See Refund or cancel an order.
Emails to you
- New orders: every paid order sends an email, "New Order #…", with the total and the items.
- Out of keys reminder: every morning while a published product has no licence keys left or customers wait for one. You can switch it off here. You also get an email when a list of keys runs low and when it runs out. See Sell licence keys and codes.
Where your emails go
Sent to shows where alerts go. New orders and other alerts go to the sign-in email of everyone on your team. To change who gets them, change your team: see Add teammates.
Click Save after you change a setting.
Other emails buyers can get
- A request for a review, if you turn it on: Collect and approve reviews.
- Reminders about a cart they left, if you turn them on: Win back abandoned carts.
Write to us in the chat. A real person on the Marketsy team answers, and you'll get the reply here and by email.
