Orders and customers
Find orders, ship, refund, and help buyers get what they paid for.
- Find and manage ordersFind any order, see what it needs, and use the order page to record payments, add notes and more.
- Ship orders and add trackingPack and post physical orders from the Needs action queue, add tracking and tell the buyer it's on its way.
- Refund or cancel an orderGive a buyer their money back from the order page, so the order, their access and licence keys update together.
- Place a test orderGo through your own checkout without paying, and see the order page your buyers get.
- What buyers get after they payThe order email, an order page with downloads, courses and keys, and Stripe receipts. No account needed.
- A buyer can't find their downloadWork through the usual causes when a buyer says their files didn't arrive or a link doesn't work.
- Customers and subscribersSee who bought from you and who joined your list, look up their orders, and export both as CSV.
- Order emails and notificationsWhich emails your buyers and your team get, and how to switch order emails on or off.
Still need help?
Write to us in the chat. A real person on the Marketsy team answers, and you'll get the reply here and by email.
